Here are a few details regarding the return process:

•The courier will contact you within 2 days
•Once the item reaches our warehouse, it will be carefully inspected to ensure it’s in its original condition.
•The refund process will be completed within 5–7 business days as a maximum
•After completion, the amount will be transferred via the original mode of payment. 
•Please note that original shipping fees are non-refundable.
•A return shipping fee of 80 EGP will be deducted from the item value.
Thank you for your patience and understanding 

* If you received the item & would like to return or exchange it for any reason, you can do so by sending us a message on our facebook page: www.fb.com/HuEgypt or through our contacts within 14 days from receiving the order.

* If you received the item & decided to return or exchange it within 14 days, you will be charged for return/exchange shipping fees based on your city and the rest of the money will be refunded to you.

* If there is something wrong with the item received, we will exchange the item without any extra fees.

*Refunds will be done only through the original mode of payment. 

* If you paid for your order online using your credit card & would like to return the item & refund your money, your money will be refunded back to your credit card. Refund process will take 7-14 working days from the bank side.

*If you paid the order by cash on delivery, the refund will be done on your mobile wallet.

* We can not refund the money in cash if you paid online through your credit card.

* For hygiene purposes, no refunds or exchanges are allowed for the underwear.